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Frequently Asked Questions
Find answers to common questions about our products and services
Are Jolie products cruelty-free?
Yes, all our products are 100% cruelty-free and we do not test on animals at any stage of production.
How do I find the right shade for my skin tone?
You can use our virtual try-on tool or consult our comprehensive Shade Finder guide located on each product page.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle, but we recommend a patch test before full application.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change within 60 minutes of purchase by contacting support.
Do you offer international shipping?
Yes, Jolie ships to over 50 countries worldwide. Shipping costs and times vary by destination.
What is the shelf life of your beauty products?
Most of our products have a shelf life of 12-24 months. Please refer to the PAO (Period After Opening) symbol on the packaging.